Account and billing

Billing

Subscribe, change plan, cancel or resume, update your payment method and download invoices from the ScoutTide Billing page.

The Billing page shows your plan, what you use, and every billing action. Only managers can open it.

Open the Billing page

Select your initials in the header.
Choose Billing.

You can also reach it from Manage subscription on your Account page, or from Billing in the organisation settings menu.

Your plan

The top of the page, Your plan, shows:

the plan name, Individual or Team
its state, such as Free trial, Active, Payment failed, Ending or Ended
the price, and the date it Renews on
during the trial, the days left. Nothing is charged until you subscribe.

Plan usage

Plan usage shows what you use against your plan's limits:

Seats. Seats include pending invitations.
Products
Document storage
Tenders AI-reviewed today
Social leads AI-reviewed today

Each day the AI reviews up to your plan's number of tenders and social leads, closest matches first. The count starts again at 00:00 UTC. A new organisation may see a welcome allowance with more reviews during its first days.

Under Choose how to pay, pick Subscribe monthly or Subscribe yearly.
Complete the secure checkout that opens on the page.

Payments are handled by Paddle, our merchant of record. Your invoice comes from Paddle and carries your company details.

If you subscribe during your free trial, the page shows when your first payment is taken. Your trial days carry over.

Change plan or billing cycle

The Plans section shows both plans side by side, with their limits. Your plan is marked Current plan.

On the plan you want, choose how to pay for it, for example Upgrade, pay monthly or Downgrade, pay yearly. To change only how often you pay, select Switch to yearly or Switch to monthly on your own plan.
Read the summary. It shows your current plan, the new plan and your limits from the change date.
Select Schedule change, or Not now to leave things as they are.

Plan and billing changes take effect when your current period ends. Until then nothing changes and nothing is charged. A Plan change scheduled notice shows the date. To withdraw it, select Cancel this change.

During the free trial, switching plan changes your limits straight away and charges nothing.

To downgrade to Individual, you need to be within its limits first: one seat and its number of products.

Cancel

Under Cancel subscription, select Cancel at period end.
Confirm.

You keep everything until the end of the period, and nothing is charged after that. Select Resume subscription any time before then to keep it renewing.

You can also select Cancel now. Your plan then ends straight away, and the AI features and adding seats, products and documents pause today. The page explains what happens to the unused part of the period.

While a payment is failing, a subscription can only be cancelled now, not at the period end.

Payment method and invoices

Payment method shows the card Paddle charges. Select Update payment method to replace it before it expires.
Invoices lists your latest invoices with date, plan, amount and status. Select Download PDF for a copy.
Manage billing opens Paddle's own page for invoices, payment method and cancellation.

If a payment fails

A banner tells you that the last payment could not be taken. Select Update billing and change your payment method. The page shows how many days you have before AI features pause. Plan changes are paused until the payment goes through.

When a plan ends

Everything you saved stays. The AI features, such as matching and translations, and adding seats, products and documents, pause until you choose a plan.

Questions about your plan or an invoice? Use Contact us on the Billing page.

Still stuck?

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