Troubleshooting
Google or password sign in
A ScoutTide account signs in either with Google or with an email and password, never both. How to tell which one you have and how to get in.
Every ScoutTide account signs in one way: either with Google, or with your email and a password. The two are separate. An account created with a password does not sign in with Google, and an account created with Google has no ScoutTide password.
Use the same way you used when you signed up.
Which one do I have?
- If you chose Sign up with Google, you have a Google account. Sign in with Continue with Google.
- If you typed an email and a password and then confirmed your address from an email, you have a password account. Sign in with your email and password.
Not sure? Check the Password section on your Account page once you are in. A Google account says "You sign in through an identity provider, so there is no ScoutTide password."
Sign in with Google
- Open the sign-in page.
- Choose Continue with Google.
- Pick the Google account with the address you signed up with.
Sign in with a password
- Open the sign-in page.
- Type your email under Email and your password under Password.
- Choose Sign in.
Messages you may see
"This email signs in with a password". You pressed the Google button, but the address has a password account. Sign in with your email and password below the button. If you have forgotten the password, choose Forgot password?.
"That address uses another provider". You tried a password, but the account was created with Google. Use the Google button instead, the one you used the first time.
"Email or password is incorrect". Check both and try again. If you signed up with Google, use that button instead. If you have forgotten your password, reset it.
"Confirm your email first". Your password account is not confirmed yet. Open the link we emailed, or choose Resend confirmation email. See Your confirmation email.
"Too many attempts". Sign-in for that address is paused for 15 minutes. Wait, or reset the password.
Forgot your password
This only works for password accounts. A Google account has no ScoutTide password to reset.
- On the sign-in page, choose Forgot password?.
- Type the address you sign in with.
- Choose Send reset link.
- Open the email and choose a new password. The link works for 1 hour.
After a reset, every session is signed out. Sign in again with the new password.
Changing your email address
With a password account, change your address on your Account page. With a Google account, your address comes from Google: change it there, and it updates in ScoutTide the next time you sign in. See Account and sign in.
Related
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